1. About These Terms

These Terms of Service ("Terms") govern your use of the BTS – Business Technology Solutions website at btsapp.net and related website content.

By accessing or using the website, you agree to comply with these Terms and applicable laws.

2. About BTS

3. Website Use

You may use this website for lawful purposes and in accordance with these Terms.

You must not knowingly use the website:

• for unlawful or fraudulent purposes;
• to interfere with the operation or security of the website;
• to introduce malicious software or harmful code;
• to attempt unauthorised access to systems or information;
• to copy or exploit website content unlawfully; or
• in a manner that could damage BTS or other website users.

4. Website Content

BTS seeks to keep the information on this website accurate and useful. However, website content is provided for general information and may change over time.

Information on the website should not be treated as a guarantee that a particular product, service, feature, capability, implementation approach or result will be available to every client.

5. AI and Technology Information

BTS provides information about AI, automation, software, analytics and technology solutions through this website.

Examples, demonstrations, descriptions, projected outcomes and technical information on the website are provided for general information and may depend on the specific requirements, configuration and environment of a client project.

References to artificial intelligence, automation or intelligent systems do not mean that BTS systems will automatically make decisions in every implementation. Human oversight, configuration and contractual requirements may apply depending on the service.

6. No Professional Advice

Unless expressly agreed in writing, information provided through this website is general information and does not constitute legal, financial, medical, regulatory or other professional advice.

You should obtain appropriate professional advice where necessary.

7. Intellectual Property

Unless otherwise stated, BTS owns or has appropriate rights to the content, branding, designs, text, graphics, software concepts and other materials made available through this website.

You may view and use website content for legitimate personal or business evaluation purposes.

You must not reproduce, modify, distribute, commercially exploit, republish or create derivative works from BTS website content without appropriate permission, except where permitted by law.

8. BTS Trade Marks and Branding

BTS names, logos, branding and associated visual identity may be protected by applicable intellectual property rights.

Nothing in these Terms grants you a licence to use BTS branding unless expressly permitted in writing.

9. Third-Party Services and Links

The website may contain links to or integrations with third-party websites, services or resources.

BTS does not control third-party services and is not responsible for their availability, content, security, terms or privacy practices.

Your use of a third-party service may be subject to that provider's own terms and policies.

10. Website Availability and Security

BTS aims to keep the website available and secure but does not guarantee that it will always be available, uninterrupted, error-free or free from vulnerabilities.

We may suspend, modify or discontinue parts of the website where reasonably necessary for maintenance, security, development or operational reasons.

11. Contact and Consultation Requests

Submitting a contact or consultation form does not create a contract between you and BTS.

Any proposal, quotation, statement of work, software development, consulting engagement, AI implementation, support arrangement or other service supplied by BTS will be subject to the specific written terms agreed between BTS and the relevant client.

12. Client Services and Separate Agreements

Where BTS provides services to a client, the applicable commercial and legal relationship may be governed by documents such as:

• a proposal or quotation;
• a statement of work;
• a services agreement;
• a master services agreement;
• a data processing agreement;
• a service level agreement; or
• other written contractual documents.

Those documents may contain specific provisions regarding pricing, delivery, intellectual property, confidentiality, security, data protection, service levels, liability and termination.

If a signed client agreement conflicts with these website Terms, the applicable client agreement will govern the services covered by that agreement.

13. Confidential Information

Information submitted through a general website enquiry should not be assumed to be confidential unless BTS has expressly agreed to treat it as confidential or a separate confidentiality obligation applies.

Please do not submit highly sensitive, proprietary or confidential information through the public website unless it is necessary to make an enquiry.

14. Privacy

BTS processes personal information in accordance with its Privacy Policy.

Please read the Privacy Policy for information about personal data, website forms, analytics, cookies, third-party providers and data protection rights.

15. Cookies and Similar Technologies

BTS uses cookies and similar technologies in accordance with applicable requirements.

Where consent is required for non-essential technologies, visitors will be provided with appropriate controls through the website's cookie consent mechanism.

You can review or change your preferences through the website's Cookie Settings facility.

16. Limitation of Liability

To the fullest extent permitted by applicable law, BTS will not be responsible for losses that arise solely from your use of or reliance on general website information where BTS could not reasonably have anticipated the loss.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit BTS to exclude or limit.

Specific liability arrangements for client services will be set out in the applicable client agreement.

17. Indemnity

You are responsible for your use of the website and for ensuring that information you submit does not knowingly infringe the rights of another person or breach applicable law.

Nothing in this section creates liability beyond what is permitted under applicable law.

18. Changes to the Website

BTS may update, modify, replace or remove website content, functionality or services from time to time.

We may also update these Terms when necessary to reflect changes to the website, our services or applicable legal requirements.

The latest version will be published on this page with the date of the most recent update.

19. Suspension or Termination of Website Access

BTS may restrict or suspend access to the website where reasonably necessary to protect the website, its users, BTS systems or other legitimate interests.

20. Governing Law and Jurisdiction

These website Terms are governed by the laws of Scotland, subject to any mandatory rights or protections that apply to you under applicable law.

The courts of Scotland will have jurisdiction in relation to disputes concerning these website Terms, subject to any mandatory jurisdictional rights that may apply.

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the extent necessary, and the remaining provisions will continue to apply.

22. No Waiver

If BTS does not immediately enforce a provision of these Terms, that does not mean BTS has permanently waived its right to enforce that provision later.

23. Contact